Please select from the following Frequintly Asked Questions. Have a question you don't see? Give us a call or email our Customer Service Team.
Mechanix Wear is committed to customer service and makes it easy for you to return or exchange an order bought on our site. Though we expect that you will love your gloves as much as we do, we understand if you would like to return or exchange an item.
Refunds and exchanges for a different style or size can be made within 10 days of purchase. Please go to mechanix.com/returns to initiate your refund or exchange.
Your return will be processed within 5 days of receipt, and refunds will be issued based on the original form of payment. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
Exchanges are subject to availability. A refund will be processed if the product is unavailable.
During the holiday season, you may experience a shipping delay. We will do our best to make sure your order is shipped promptly!
All orders placed after our 1:00pm deadline on Friday and orders that are placed on Saturday and Sunday, will be shipped the following Monday.
We offer the following shipping options in addition to our Ground service:
Refunds on Shipping: If we make a mistake and send you the wrong order or you receive damaged product, we will refund all shipping charges to your credit card.
Multiple Addresses: We’re happy to ship items from one order to multiple addresses. Please make sure you double-check your shipping information before submitting your order.
APO/FPO: If your ship-to is a PO Box or APO/FPO, please select "USPS with Delivery Confirmation."
Our online store uses sophisticated encryption and authentication tools to maintain the safety of your personal information during your shopping experience. Every bit of your personal information is contained behind our secure network. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases.
Mechanix Wear knows quality control is serious business. Therefore, we go to extremes to supervise the manufacturing and material quality of our gloves. We understand our products are put in some extreme situations. Should any Mechanix Wear product not perform to your satisfaction due to a material defect or craftsmanship defect within 90 days of purchase, we replace them.
Please call Mechanix Wear's Customer Satisfaction Department to receive a Return Authorization Number (RA Number).
Please include the following information in your return package:
When packaging your product:
Please reference your assigned Return Authorization Number on the outside of your package. Failure to do so may cause a delay in processing your claim.
We are proud to announce that we do support international orders. During the checkout process make sure to check the box that says, "This is an international address," and follow the instructions.
Refer to our handy dandy care guide to learn how to keep your Mechanix Wear gloves fresh and clean.
You can find Mechanix Wear product at over 15,000 retail stores, including all Wal Mart and Lowe's stores. Please call us direct for more information, the phone number is (800) 222-4296.
Orders placed by 1:00pm PST will be shipped the same day. For orders placed after our deadline, we will do our best to ship the same day or the very next morning.
We offer the following shipping options:
Economy: $2.99 (7-10 Business Days)
Priority: $6.99 (3-5 Business Days)
Multiple Addresses: We’re happy to ship items from one order to multiple addresses. Please make sure you double-check your shipping information before submitting your order.
We accept American Express, Discover, Master Card and Visa as payment options when ordering on our website. If you would like to pay with a check or money please call (800) 222-4296 and ask for our Customer Satisfaction Dept and one of our representatives will assist you.
In addition to payment via credit card, our online store now accepts gift cards. During checkout, use your 16-digit gift code balance toward your order.
There are two ways to track your order:
If you have trouble using My Account or Order Status, please call our Customer Satisfaction department at: (800) 222-4296.
Visit our Promo Card Balance Page and enter your 16-digit code to "Check your Balance."